Refund Policy

Azur Élégance – ​Luxury Concierge
Last updated: October 2025

1. Concierge Services

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Our concierge services are personalized and performed on request; as such, they are non-refundable once delivered.

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2. Rental Bookings

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Refund conditions for stays are governed by:

• The booking platform used (Airbnb, Booking.com, etc.), or

• The contract signed directly between the property owner and the guest.

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3. Cancellation of a Reserved Service

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For the cancellation of a service confirmed with Azur Élégance:

• More than 14 days before the service: full refund

• Between 14 and 7 days before: 50% refund

• Less than 7 days before: no refund, except in cases of justified force majeure

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4. Contact

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For any refund inquiries, please contact us at conciergerie@azur-elegance.fr.